Patient resources
Your rights and responsibilities as a patient at Solitaire Medical Group
At Solitaire Medical Group, we are committed to provide comprehensive, compassionate, and high-quality healthcare. We adhere to the laws and guidelines set by the Australian healthcare system. This page is dedicated to informing you about your patient rights and responsibilities so that you can feel confident and reassured about receiving healthcare.
Submitting your feedback
Scan the QR code or click the image to view the Solitaire Medical Group Client Feedback Form.
Patient Rights
Respect and Dignity:
Privacy and Confidentiality:
We value your privacy, and your medical information is treated with the utmost confidentiality. Your health records are protected by Australian privacy laws, and we will only share your information with your consent or as required by law.
Complaints and Feedback:
If you have any concerns about your care or experience at Solitaire Medical Group, you have the right to voice your complaints and provide feedback without fear of retaliation. We are committed to addressing your concerns and continuously improving our services.
Informed Consent:
Before any medical treatment or procedure, you have the right to receive clear and understandable information about the proposed care, including its risks, benefits, and alternatives. You have the right to ask questions and make informed decisions about your healthcare.
Access to Information:
You have the right to access your medical records and receive explanations of their contents. If you have any questions or concerns about your health information, our team is here to assist you.
Personal Health Information
The introduction of new privacy laws became effective in Australia on 12th March 2014. The changes include a new set of Australian Privacy Principles (APPs) that will regulate the handling of personal information by all private health service providers. All medical records and communications concerning patients are stored electronically and are available to your treating doctor at our surgery at all times. Your medical information is password protected. Access to our computer is not available from organisations outside the surgery. Patient information is not provided to an outside body (e.g. for reports or insurance purposes) without prior written consent by the patient. Written consent will be gained from each patient should we ever be involved in any research or similar program. The act allows patients to access the content of their medical record by arrangement with the practice. A copy of our full privacy policy is available to you upon request.
Filing a Complaint
While we strive to provide the best care possible, we understand that there may be times when you are dissatisfied with your experience. If you have a complaint, we encourage you to first discuss any problem you may have with your doctor, our practice manager or our reception staff.
If your concerns are not resolved to your satisfaction or you wish to pursue the problem outside of the practice, information is available from Health & Community Services Complaints Commission (HCSCC) South Australia Ph: (08) 8226 8666 or www.hcscc.sa.gov.au
At Solitaire Medical Group, we are dedicated to upholding your patient rights and providing a supportive and caring environment for your healthcare needs. We value your trust and are here to support you every step of the way.
Patient Responsibilities
Honest Communication
Open and honest communication with your healthcare team is vital for effective care. You have the responsibility to share your medical history, symptoms, and concerns with us, as it helps us provide the most appropriate treatment.
Clear Communication
Effective communication is the foundation of quality healthcare. We encourage you to ask questions, seek clarification, and express your concerns to your healthcare team. Our doctors, nurses, and staff are here to listen to you and provide the information you need to make informed decisions about your health.
Compliance with Instructions
It is your responsibility to follow the treatment plans and instructions provided by your healthcare professionals. This includes taking medications as prescribed, attending appointments, and following recommended lifestyle changes.
Respect at Our Clinics
You are required to show respect and consideration for the rights and well-being of fellow patients, visitors, and healthcare providers.